SHIPPING

  • HOW CAN I TRACK MY ORDER?

    Once your order has been processed you'll receive an email with your shipping confirmation details. Your tracking number will be included in this email. **Tracking information can take 1-2 business days to become available from the shipper.

  • SHIPPING COSTS

    We process orders as quickly as possible, usually within 1-2 business days.

    Under $199 USD
    $9.95 flat rate 
    DHL Global Mail 
    Tracking included
    Estimated delivery time 7-12 business days

    $199 USD and above
    FREE Shipping
    DHL Global Mail 
    Tracking included
    Estimated delivery time 7-12 business days

    ***All international duties and taxes incurred on arrival are the customers responsibility. Charges for duties and taxes will vary based on your country's import tax law. We highly recommend you check this prior to making a purchase.
  • I MADE A MISTAKE WITH MY SHIPPING ADDRESS. HELP!

    If you notice an error in your shipping address please email us ASAP. In most cases we can amend your shipping address, however once pickup is arranged with the carrier we're unable to make changes.

  • MY ORDER STILL ISN'T HERE. WHAT SHOULD I DO?

    If you haven't received your order please email us at info@aletheiaphos.com . We'll contact the shipping provider on your behalf and do our best to get your order back on track ASAP.

    Customs inspections can sometimes delay delivery. Also, if you're not home to accept your delivery, it's most likely waiting for you at your local post office.

    On the rare occasion your order is missing in the global-mail-vortex, aletheia & phos will lodge an investigation with the shipping provider. If an order is declared lost by the shipping provider, aletheia & phos will replace your item free of charge.

    The shipping guarantee does not include the following countries: Mexico, South Africa, Brazil, Russia, China and Chile.
  • MY ORDER WAS RETURNED TO SENDER - WHY?

    There are various reasons for an order being returned to us. Your address may have been input incorrectly, you might not have been home, it could have been waiting for you at the post office for too long.

    To avoid orders being returned to us, please make sure you enter your shipping address correctly. aletheia & phos are not responsible for orders not being delivered due to incorrect delivery address.

    Please track your order regularly and be aware of estimated delivery times.

    aletheia & phos are not responsible for orders returned to sender if you're not home, or if you haven't collected it from your local post office.

    Undelivered orders returned to aletheia & phos can be re-shipped at standard shipping rates. Items lost or damaged on the journey back to aletheia & phos will be treated as a non-return.